The UK’s Best Web Hosting Provider

September 4, 2020

Plan Features

Overview of plan features

Show web hosting plan prices as:

Monthly Annually Get 2 months free Triennially Get 6 months free!

Scroll/Swipe to view more plans.

Start a live chat

Include VAT:

Amethyst Amethyst


Ruby Ruby


Sapphire Sapphire


Sites Hosted 2 Unlimited (For you and your businesses)
Disk Space 10GB SSD
Just Doubled!
Unlimited SSD 100GB
Premium NVMe
Unlimited Resources Unlimited Bandwidth, Emails, Subdomains, Parked Domains & Email Aliases
Performance Performance Standard 1GB RAM, 1CPU, 25EP Performance Enhanced 2GB RAM, 2CPU, 50EP Performance Performance High 3GB RAM, 3CPU, 100EP Performance
Offsite Backups (Doesn’t affect your disk space) Daily backups (31 recovery points) 4-hourly backups (For 31 days = 186 recovery points)
Free Domain Free for Life of plan
Developer Tools Git SSH, Git
Features PLUS these Krystal Standard Features:

  • Award-winning UK Support via Ticket, Live Chat & Phone
  • Free SSL Certificates (via LetsEncrypt)
  • cPanel included: Industry leading, hosting control panel
  • One-click Installers: Softaculous & Installatron
  • Website Builder (as many pages/sites as you want)
  • LiteSpeed Web Server – Blazing-fast websites with integrated caching for WordPress, Drupal, Joomla and more.
  • 2 Tbps DDoS protection
  • 99.99% Uptime Guarantee
Krystal Premium All Standard Features plus;

  • Low Contention: <100 accts per server
  • 24/7 Emergency phone support
  • PCI-DSS Scan Compliant
  • LiteMage – Optimised caching that improves Magento speed/load times up to 5X
  • Optimised for eCommerce!
Order Now (Instant Activation & Cancel Anytime)

Amethyst Plan

Ruby Plan

Sapphire Plan

Show me larger plans

Need something bespoke?

Not sure what plan you need?

Our award-winning in-house support is ready to assist…

Contact SalesNeed something bespoke?

Hosting WordPress?

All our plans are optimised for WordPress, but for the very best experience…

Check out Onyx

The Human Touch aka “The Krystal Difference”

Free Migrations


Our team can provide a start-to-finish managed migration of your website and email from your old provider to ourselves – Whether you’re migrating from a cPanel/Plesk provider or a host with their own system such as TSOHost or Heart Internet, our migration service will ensure a seamless transition for your content onto our platform.

Want to know more?
We’ve put together an in-depth guide about our migration service so you can understand more about our process.

Award-winning in-house Support

Award-winning In-house Support

We don’t outsource our support staff, never have and never will. So when you need help you’ll speak to a native English speaker who has the ability and time to take ownership of your problem to see it through to a resolution.

Via Live Chat & Ticket

Phone Support (Monday-Friday 9am-8pm)
or 24/7 emergency phone support with Premium Plans

Doing the Right Thing

Doing the Right Thing

Doing our part to reduce our environmental impact on the world is central to our business. That’s why our service operates on 100% renewable energy supplied directly by Ecotricity.

Tim Thompson

Hands down (and I’ve used a few hosts), the most amazing service. Just great, I can get to grips with most tech things, but the live chat support is just a massive time saver, bear in mind the hosting with these guys is a fraction of what you’d pay with the big names too. Cannot recommend this company high enough, If there were 10 stars they’d get my vote.

Beatrice Rhodes

I have used Krystal Hosting for some years now and they are always very helpful and super supportive! Kind and they know their stuff and if you are a NON-web – back-end – know it all – like me- they are a lifesaver!


Everything a hosting provider should be. Tis is the first time I have used Krystal hosting for my websites and I couldn’t be more impressed.

Adrian Cottle

Well impressed. I had cheap hosting with 3 other companies and wanted it all under one roof. Two friends recommended krystal and I have hosting for my personal business and also a website for my company I work for. Support has been quick and helpful and the websites are quick. I had Moodle and Joomla elsewhere and they were really slow! Almost instant now.


For once, a hosting provider that sticks to what they say! I’ve only been with Krystal for a couple of months now, but they are hands down the BEST hosting provider that I have ever had the privilege of working with.

Ben Smith

Have been with this company for over 15 years… customer service is second to none. Whether it’s day or night, a human being is always there to resolve any issues!

Sarah deLarrinaga

You don’t really expect someone to be available on a Sunday afternoon, but the chat box was there, so I popped in my question and lo and behold I had Jordan responding within a minute.

Michael Wild

I moved to Krystal from Fasthosts in February, and i couldn’t be happier. Half the price and triple the service. Their Live Chat is excellent, and they answer within minutes. Jack on Live Chat and Kris on the ticket support are extremely helpful. They have just help me with settings to link a MySql ODBC Connection to a MS Access database which is on my home desktop.

Mike Toghill

I’ve been with Krystal since Tim Berners-Lee did his thing at CERN. Okay, that’s not true but Krystal are the best hosting company I’ve ever used. They are helpful, always. Up-time is like 99.99%. Prices are reasonable and the tech support is outstanding. Thoroughly recommended.

Ashley Hunt

The Best Hosting Company Out There. I have been with Krystal hosting now for over a year or so after migrating from a terrible low quality host and since day one the service and support provided as been top notch.

The Iheain

Krystal Hosting’s customer support is outstanding, low priority support tickets get answered within 10 to 20 minutes from my experience (I used to wait up to a day with previous hosting providers). Their support team are always polite and walk you through whatever whatever problems you have.

Jon Walter

Krystal are the best web hosting in the UK. By far. I’ve used them for coming up to 2 years and their service offering is second to none, and any time I’ve had a problem their 24/7 UK based support has been impeccable. Excellent value for money, amazing company. 10/10 would recommend to everyone.

Mikolaj Walczak

Super extra life saving support! It took about 20 mins, we had to wait for some stuff to update but at the end of the call I had my website back and running.

Daniel Szweda

Krystal Hosting is a breath of fresh air, you just cannot find any flaws the pricing is affordable, live customer support chat solving any problem within minutes, fast hosting and so on.

Mary English

If I could give Krystal hosting 24 stars I would! They a super fab! Moved to them coz I was soooo fed up with 123-reg. So impressed with their hosting I moved one of my domain names too(I’ll move all of them soon) their chat support is unbelievable !!!! I get a response in LESS THAN ONE MINUTE!


We have been with Krystal (Smart Hosting) for 4 years now and I’m glad we made the switch all those years ago!

Unlimited cloud hosting packed full of great features…

  • FTP & Secure FTP (SFTP / FTPS)
  • Browser-based manager
  • DNS Hosting
  • DNS Editor
  • MySQL/MariaDB databases: Version 10.2+
  • phpMyAdmin Management
  • Comprehensive Firewall
  • FREE 256-bit SSL certificate included
  • Weekly/realtime file scanning for malicious files
  • Apache mod_security
  • Encrypted cPanel & email access
  • CloudLinux OS separates users completely
  • Password protect directories
  • Restrict access by IP
  • Hotlink/Leech protection
  • Two-Factor Authentication (TFA/2FA)
  • FREE website builder
  • Latest stable cPanel
  • Installatron script auto-installer (200+ apps)
  • PHP: All available versions selectable
  • Git version 2.19.1
  • phpMyAdmin database manager
  • Ruby, Perl & Python
  • LiteSpeed server
  • eCommerce ready (with SSL Certificate)
  • Full mod_rewrite support
  • Cron jobs
  • Google analytics + webmaster tools compatible
  • Awstats visitor analytics
  • POP3 & IMAP
  • Free SSL Encryption
  • Unlimited accounts, forwarders
  • Email catch-all
  • IMAP & POP3
  • Webmail (Horde, Roundcube, SquirrelMail)
  • Secure access (via shared SSL)
  • Free anti-spam service—”SpamExperts”
  • Unlimited mailbox size
  • Mailing lists
  • Email forwarding, catch-all, auto-responders
  • Emails/hour sending limit: 1,000 per domain
  • Up to 50MB attachment size
  • 100Gbps redundant BGP connectivity
  • 100Gbps private optical ring between datacentres
  • 1,500Gbps DDoS Protection
  • 3 msec transfer time from London
  • Flat design with low latency
  • IPv6 ready
  • Latest Dell enterprise-grade servers
  • Dual CPUs, 24+ cores
  • Min. 96GB RAM
  • LiteSpeed Caching
  • Samsung battery backed Solid State Disks (SSD’s)
  • WordPress
  • Joomla
  • Drupal
  • OpenCart
  • Many more…
  • 100% UK Based
  • Award-winning & in-house
  • Ticket (email) support
  • Telephone support
  • Knowledgebase
  • Included as standard with all plans
  • Daily backups
  • Stored off-server
  • 24/7 datacentre security
  • Comprehensive CCTV
  • Biometric access control
  • Barbed wire perimeter fence
  • N+1 power and cooling
  • On-site backup power generator

Fully optimised SSD hosting for your applications

Optimised for WordPress & more

Our web hosting platform has been fully optimised to offer outstanding performance for your web applications; delivering speeds of up to 16x faster than standard web hosts

16x faster hosting

LiteSpeed Caching + SSD disks = 16x faster websites

All our hosting packages utilise LiteSpeed, blazing fast memory caching to speed even the most busy website with no code changes needed. Combine this with our fully 100% SSD disks for both files and MySQL, you’ll experience superior performance for your website.

Krystal, the best web hosting provider for your website…

Krystal first started back in 2003, since our inception we’ve managed to retain an impeccable hosting reputation; we spend a large investment of our resources building upon, improving, maintaining and supporting our platform, which utilises the latest cloud computing technologies. This ensures that we’re able to provide a robust, resilient, optimised and lightning fast hosting environment for all our clients’ websites.

It’s no wonder we’re the UK’s fastest growing web hosting provider (our clients would consider us the best); our platform utilises 100% SSD disks for files, databases and email to ensure exceptionally fast delivery times of your data. Backed by award-winning in-house support that’s available with a guaranteed network uptime promise of 99.99% (one of the highest in the hosting industry) your website is in safe hands. Plus, should any new clients wish to see for themselves why we’re the gem of the hosting industry, we confidently offer a 60 day money-back guarantee on all new orders.

Some of our best web hosting features include:

  • 100% enterprise-grade SSD disks for files, databases and emails (in RAID 5).
  • 99.99% network uptime guarantee SLA.
  • Fully optimised web servers utilising LiteSpeed caching.
  • CloudLinux with cPanel for added security/performance.
  • Non-overloaded servers to ensure optimal website performance.
  • UK based support via ticket & live chat.
  • Unlimited bandwidth on all web hosting plans.
  • FREE cPanel website migrations (we’ll handle to move).
  • FREE Let’s Encrypt SSL certificates on ALL domains hosted.
  • FREE DDoS protection as standard.
  • FREE regular offsite backups.
  • FREE website builder on all web hosting plans.
  • SSH access included.
  • 100% renewable energy datacentre.
  • 100% PCI-DSS compliant hosting on Business plans.
  • 60 day money-back guarantee.

View plans and prices

Fastest UK web hosting provider

Krystal has put considerable investment into ensuring your website is served at an optimum speed, this is achieved by using a combination of enterprise-grade hardware (our servers use premium components, dual CPUs with 8+ cores & Enterprise-grade SSD drives), optimised caching rules utilising LiteSpeed & custom server configurations, plus a resilient, fully diverse, high capacity multi-carrier network, which is 100% UK based.

Our redundant optical ring is served between Telehouse North and Netwise House in London which boasts 100Gbps data transfer speeds; the best global routes and routing technologies plus Low-latency links to USA and worldwide. All accounts are also deployed within a CloudLinux shell, keeping data and resources independent; we also promise to never overload our servers – We want your websites to load blazingly fast. Plus, this is all backed by our 99.99% uptime-guarantee.

Fully managed web hosting

We strive to be the best managed web hosting provider in the UK, not only are we proud of our advanced hosting network but also the way in which we support our clients. Our managed hosting ensures our servers are always secure and patched to the latest stable versions to provide optimal security and performance. Comprehensive firewall rules, real-time file scanning for malicious objects, mod_security and more are all managed on a server-by-server basis by our expert team, so all you have to do is take care of is your website!

Our support is readily available via Live Chat and ticket where we can provide very swift response & resolution times to your issues. We’re proud to say that our support team regularly receives 5-star reviews & feel that it really sets the standard for hosting support in the UK.

Any questions? Talk to us today!

Unlimited web hosting

All our web hosting packages include unlimited bandwidth as standard, this ensures that you’ll never need to worry about hitting any data limits. Our unlimited data is served from our UK datacentres, a fully diverse, 100Gbps high capacity multi-carrier network utilising the best global routes and routing technologies. So to put it bluntly…We’re fast!

Fast & unlimited UK web hosting:

  • A fully diverse, high capacity multi-carrier network.
  • Connections to multiple UK datacentres.
  • Access to 500+ service providers & carriers.
  • L1, L2 & L3 transit to worldwide locations.
  • The best global routes and routing technologies.
  • Access to major internet exchange points.
  • Low-latency links to USA and worldwide.

The best web hosting provider

Who is the the best web hosting provider? That’s a question that can be extremely tricky to answer these days, with most web hosts offering seemingly similar packages with almost identical specifications. Many hosts can overpromise and underdeliver especially when it comes to providing quality support (and let’s be honest this is where most hosting companies fail).

So, who is the best? It really comes down to reputation, plus your own personal experience with a company; does your website load fast and is it deployed within a stable environment with little to no downtime? Is your hosting platform supported should issues arise with your website and are they answered in a fast, polite manner that leads to a swift resolution?

These questions and more are at the forefront of our ethos and we understand what a person’s needs when it comes to web hosting (we’re people too, not machines)! We want to provide the best hosting experience for our clients; with the fastest speeds, bullet-proof security and award-winning in-house support for our clients.

Here’s some points that we feel make us one the best web hosting providers:

Support from experienced, friendly and knowledgeable staff

100% UK based, personable and intelligent support personnel are ready and on-hand to deliver swift resolutions to your issues via Live Chat support ticket system and telephone.

Stellar reputation & in business since 2003

Since our inception in 2003 we wanted to create a hosting company that stands out from the rest, the hidden gem of the hosting industry. We now proudly host over 29,027 clients and receive consistent 5-star reviews from our clients and how they enjoy the service and support we provide and consider us the best host for their WordPress website in 2020.

All these features FREE as standard

  • FREE 256-bit SSL certificates for ALL domains you host with us (powered by Let’s Encrypt)
  • FREE weekly/monthly backups for all your website data (this can be upgraded to daily backups Powered by JetBackup, if required)
  • FREE migrations, if you have a cPanel based hosting account elsewhere, our migrations team will happily migrate your website (inc files, databases and emails) at a time and date convenient to you.
  • FREE SpamExperts email filter, helping you keep your inbox spam-free.
  • FREE 1,500Gbps DDoS protection
  • FREE feature-rich website builder, allowing you create a website with no web development knowledge, pick from a large selection of ready-to-go templates.
  • FREE 200+ web apps, easily installed via your cPanel control panel, powered by Installatron.
  • FREE cPanel, industry leading hosting control panel software allowing to fully manage your website from creating email accounts to managing your files; cPanel makes hosting management a breeze.
  • FREE Award-winning in-house UK based support

Transparent, honest support

Our award-winning in-house support is ready to assist…

We pride ourselves on offering a hosting support service like no other; polite, knowledgeable, fast and always ready to help.



Total tickets received (last 7 days)



Incoming calls (last 7 days)

Live Chat


Live Chat operators online now

Some more stats from the past 7 days

4 hours

Avg ticket resolution time

5 minutes

Avg call duration


Live chats


Tickets solved in 1 response

30 seconds

Target hold time

11 minutes

Avg Chat duration


View more live stats

See how we’re honest & transparent in everything we do.

Get in touch if you have any questions about our hosting:

Chat with our team