SmartCloud Technical Support

March 28, 2021

If you were unable to renew or did not want to renew your web hosting service, our system will deactivate your account but your files will remain in our backup servers for 5 natural days after the service has expired. During that time, you can request a copy of the files via our support email, there is a small admin fee of $59 US to retrieve the files and host them for 4 natural days.

After the 5 natural days all files, databases and backup files are permanently deleted from the web server and are no longer accessible to you or our team.

The recovery fee includes the following:

 

  1. Locate and verify the backup files
  2. Move the backup to a retrieval server
  3. Create URL access for you for 4 natural days
  4. Send the URL details to you
  5. Delete the files form backup server, retrieval server and URL after 4 days

 

 

 

How do I get a copy of my files AFTER the 5 natural days?

This process will involve our data recovery team, depending on the date and size of your files this process can take up 10 days and not all data might be recovered.

And the recovery fee starts at $359.99 US (price depends on several conditions)

The recovery fee includes the following:

 

  1. Locate the expired account server
  2. Locate the expired account backup server
  3. Installation of a replacement hard drive on backup server
  4. Removal of hard drive from the backup server and transportation to our data recovery team
  5. Locate and Restore the files
  6. Move the files to a retrieval server
  7. Create URL access for you for 10 natural days
  8. Send the URL details to you
  9. Delete the files form backup server, retrieval server and URL after 10 days

 

 

 

To request backup files or data recovery from us, please send an email to support@canadawebdeveloper.ca

 

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