How long will it take for my server to be set up?
As soon as your order has been verified by our billing department, your server will be provisioned by our service delivery team. You will then receive a welcome email 12 hours to 2 working days.
Will I have root access?
Yes, your VPS comes with full root access via SSH. We recommend you only access your VPS in this way if you have some prior experience doing so. If you need help installing software or managing your server, our support team are always happy to help, 24 hours a day, 7 days a week.
What is the minimum contract period?
Unless arranged otherwise, all virtual private servers on a simple monthly rolling contract, allowing you to cancel at any time by providing us with one month advance notice. We offer discounts to customers that take a 12 or 24 month contract with their VPS, please contact our specialist sales team on 0800 862 0890 for more information.
What if I want to cancel my server?
If you have had any problems please contact our customer services team on 0800 862 0890 or email [email protected] We aim to produce the best service of any host so if there is anything that you find unsatisfactory please let us know. If you decide to cancel, we’ll refund you in full if you let us know of your intention to cancel within 30 days after we’ve fulfilled your order. Should you decide to cancel after the first 30 days, we require one month advance notice. This does not affect your statutory rights.
Can I install a different control panel or other applications?
Yes, you have full root access to your server, so you are free to customise and install the control panel and applications that best fits your specific needs. Please note we cannot provide support or assistance on third party control panels that we do not offer directly. We therefore recommend choosing cPanel or Plesk if you need a control panel on your server.
Can you help me with migration?
Yes, we offer a free migration service as standard. Our specialist migrations team will take care of migrating accounts over to your new server at a time convenient for you. Please note we only support migrations from servers with either CentOS 5 or higher, Debian 7 or higher, Fedora 21 or higher, CloudLinux 6 or higher. Simply contact our support team to arrange it.
What hypervisor is my VPS hosted on?
Our Linux VPS packages are powered by Microsoft’s Hyper-V hypervisor.
Where are your VPS servers located?
All of our servers are located in our Wakefield, Nottingham and Reading datacentres.